Ordering Information

Last updated: May 3, 2026

This page explains how ordering, payment, shipping and after-sales support work at DotDental.

1. Placing an Order

Browse the store, add products to your cart and continue to checkout when you are ready. Please review product details, quantities and shipping information carefully before placing your order.

2. Payment

Orders are processed after successful payment confirmation. Available payment methods are shown during checkout.

3. Order Processing

Most orders are reviewed and processed within 2 to 5 business days. Some items may require additional stock confirmation or preparation time.

4. Shipping and Delivery

Orders may ship from China depending on inventory and fulfillment arrangements. International delivery times vary by destination, customs handling and carrier conditions.

Please review our Shipping Policy for more details.

5. Tracking

Tracking information is provided when available. After dispatch, tracking updates may take several days to appear depending on the carrier.

6. Customs and Import Charges

International customers may be responsible for customs duties, taxes or clearance fees required by their local authorities unless otherwise stated at checkout.

7. Returns and Refunds

If your item arrives damaged, defective, incorrect or materially different from the order, contact us within 7 days of delivery. Return and refund handling follows our Refund & Return Policy.

8. Need Help Before or After Ordering?

If you need help choosing products, confirming order details or checking shipping status, contact us at dotdental@outlook.com or WhatsApp us at +63 927 556 2458.

9. Business Address

3/F, Building 12, Lehui Center, Bantian Street, Longgang District, Shenzhen, Guangdong 518129, China